The hotel offers amenities for your comfortable stay and unforgettable experiences
Super Comfortable Beds
“The double bed in my room was incredibly comfortable, ensuring a restful night's sleep every night.” view full review
Amazing Infinity Pool
“I absolutely loved the infinity pool; it had a stunning view and was the perfect spot to relax and unwind.” view full review
Delicious Breakfast Variety
“The buffet breakfast offered a great selection, catering to all tastes and making it a lovely start to the day.” view full review
Flexible Check-Out
“The late check-out at 12pm was a fantastic perk that allowed me to enjoy my morning without rushing.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Allergy-free rooms
Lift
Currency exchange
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Tennis court
Guest Parking
Electric kettle
Services
Free shuttle service
Room service
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's buffet
Children's play area
Kids club
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Rooftop pool
Beach umbrellas
Sun loungers
Sun terrace
Garden area
Pool with view
Room features
Air conditioning
Mini-bar
Soundproofed rooms
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
28 Stevens Road,
Singapore,
Singapore,
Map view
street view
28 Stevens Road,
Singapore,
Singapore,
City landmarks
Botanical Garden
Singapore Botanic Gardens
2.1
km
Garden
Gardens by the Bay
5.3
km
Garden
National Orchid Garden
2.4
km
Amusement Park
Universal Studios Singapore
6.6
km
10 Bayfront Ave
Marina Bay Sands Singapore
4.9
km
Mall
ION Orchard
1.5
km
Gallery
National Museum of Singapore
2.9
km
Mall
Far East Shopping Centre
1.3
km
30 Raffles Avenue
Singapore Flyer
4.7
km
Mall
Scotts Square
930 m
Mall
Ngee Ann City
1.9
km
Garden
Jacob Ballas Children's Garden
1.4
km
Museum
MAD Museum of Art & Design
800 m
2 Orchard Turn Level 4 Ion Orchard Level 55/56
ION Sky
1.5
km
Mall
The Paragon
1.7
km
04-11 Far East Plaza
Exotic Tattoos & Piercings
910 m
Emerald Hill Rd
Emerald Hill
1.3
km
10 Claymore Hill American Club
The American Club Singapore
690 m
Gallery
Opera Gallery Singapore
1.1
km
2 Orchard Turn #05-01 ION Orchard ION Orchard
The Grande Whisky Collection
1.1
km
Shopping Area
Palais Renaissance
760 m
Mall
Wisma Atria
1.6
km
Shopping Area
Forum The Shopping Mall
800 m
Mall
Pacific Plaza
1.2
km
Park
Fort Canning Park
3.0
km
Newton Food Centre
1.8
km
Mall
Orchard Gateway
2.3
km
Shopping Area
The Centrepoint
2.3
km
8 Grange Road Cathay Cineleisure Orchard
Cathay Cineleisure Orchard
2.1
km
Mall
United Square Shopping Mall
2.4
km
Nearby
Mall
Scotts Square
420 m
Museum
MAD Museum of Art & Design
420 m
Shopping Area
Palais Renaissance
420 m
10 Claymore Hill American Club
The American Club Singapore
420 m
Shopping Area
Forum The Shopping Mall
420 m
Gallery
Pop and Contemporary Fine Art
420 m
Shopping Area
Delfi Orchard
420 m
Gallery
K+ Curatorial Space
420 m
Gallery
The Gallery of Gnani Arts
420 m
Gallery
YANG Gallery
420 m
Restaurants
The Line
790 m
22 Orange Grove Road Shangri-La Hotel Tower Wing
Curry Gardenn Stevens Road
40 m
30 Stevens Road
PappaRich Novotel on Stevens
70 m
30 Stevens Road
Long Beach @ Stevens
80 m
30 Stevens Road #01-10
Teochew Restaurant Huat Kee
460 m
30 Orange Grove Road #02-01 Relc Building
The Rose Veranda
790 m
22 Orange Grove Road
Shophouse By Shangri-La
810 m
22 Orange Grove Road Shangri-La Hotel Tower Wing Lobby level
Carousel Buffet
1.1
km
25 Scotts Road Scottswalk Royal Plaza on Scotts
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
clean
friendly staff
room size
dining quality
7.2/10
Very good
Rooms
7.1
Location
7.5
Service
8.2
Dining
6.3
Guest reviews
7.2/10
based on 13 reviews
7.8
7.8/10 based on 2438 reviews
David
United Kingdom,
May
2024
6.0/10
The hotel is a mixed bag with a cozy room but lacking in service quality. The location offers a serene environment but might not be ideal for all travelers.
Rooms
7.0
The room was very small but comfortable for a one-night stay after a long flight. Only had basic amenities like one cup and towel.
Service
5.0
The service was unhelpful and pushy, refusing to see things from my perspective. However, there were friendly and accommodating staff members.
Location
8.0
The location was perfect for me, away from the hustle and bustle, with easy access to public transport and a convenient shuttle service.
Dining
5.0
The dining options were not agreeable, and the buffet was overpriced for simple preferences.
Facilities
6.0
Victoria
United Kingdom,
March
2024
8.0/10
The hotel rooms were on the small side compared to North American hotels but very clean for our rest and one night stay after a long flight. The high price was a downside, but overall, the service was helpful and kind in addressing any issues. The quieter part of Orchard Road offered a more private stay, and the shuttle service was a great feature. The dining experience could use some improvement in variety, but the globally inspired dishes were fairly okay.
Rooms
8.0
The rooms were small but very clean for a restful one-night stay after a long flight.
Service
8.0
The service staff were very helpful and kind, addressing any issues promptly.
Location
9.0
The hotel is in the quieter part of Orchard Road, offering a more private stay with the convenience of a shuttle service.
Dining
7.0
The dining experience was not outstanding but fairly okay, with room for improvement in variety.
Facilities
The hotel facilities were adequate for a comfortable stay.
Murray
United States,
February
2024
7.2/10
The hotel is situated a bit far from the shopping area, making it inconvenient for those looking to explore nearby shops. However, the rooms are clean and cozy, though on the smaller side, and may pose challenges for guests traveling with multiple luggages. The service provided, including returning a lost wallet, was exceptional. The location, while not easily accessible without a vehicle, offers a peaceful ambiance away from the bustling city center. The dining options are satisfactory, especially for short stays, and the absence of certain basics like cheese may be noted. Overall, the facilities provided are adequate, with some room for improvement in room space and dining offerings.
Rooms
7.0
The rooms were pretty small, which may be inconvenient for guests needing space to work and store belongings.
Service
9.0
The service was nice and accommodating, with staff going above and beyond to ensure a pleasant stay.
Location
6.0
The hotel's location, while a bit far from the shopping area, provides a serene atmosphere for those looking to escape the bustling city center.
Dining
7.0
The dining options seem sufficient for shorter stays, though some basic items may be missing.
Facilities
Louis
United Kingdom,
February
2024
8.2/10
The hotel offers clean and comfortable rooms, with friendly staff and a great location near various restaurants. However, the dining options could be more diverse. Overall, a good value for the money.
Rooms
8.0
The rooms, despite being small, are clean and feature good air conditioning, making them comfortable for a stay.
Service
9.0
The staff was very polite and provided excellent service. I appreciated the early check-in they offered me, especially after a long journey.
Location
7.0
The location is convenient, with a free shuttle bus to a nearby metro station. While it offers a retreat from the busy high street, some improvements can be made to meet Accor standards.
Dining
9.0
The dining experience at the hotel's restaurant was impressive, with a wide range of dishes from European to Asian and Indian Cuisine.
Facilities
8.0
The hotel provides various facilities such as room service, laundry, and tours/ticket assistance, enhancing the overall experience.
Marjorie
United Kingdom,
December
2023
7.6/10
The hotel's rooms, while basic and clean, were a touch on the small side for us and the shower was not very powerful. The service was exceptional with a friendly and helpful staff offering early check-in, which was much appreciated. The location was great for exploring the neighborhood away from the hustle and bustle, though it could be slightly far from the city center. The dining options were okay, offering a nice choice but some items were cold. Overall, the hotel provided a comfortable stay with some minor setbacks but great value for the price.
Rooms
7.0
The rooms were clean and comfortable, but a bit small for our liking.
Service
9.0
The staff was extremely helpful and friendly, taking care of everything we needed.
Location
8.0
The hotel's location was perfect for exploring the neighborhood and had easy access to public transport, but a bit far from the city center.
Dining
6.0
The dining experience was fairly okay, with a nice choice but some items were cold.
Facilities
8.0
The hotel offered various services like room service and laundry, but no specific comments were made about the facilities.
Richard
United Kingdom,
November
2023
7.4/10
The hotel is located in a quiet part of Orchard Road, ideal for a private stay but slightly removed from the city center. The rooms are smaller than average and can be noisy at times, measuring about 18 square meters. The service is outstanding with very polite and attentive staff, although there might be price variations for breakfast depending on where it is paid. The location is perfect for a peaceful stay away from the city crowd, offering easy access to public transport and a courtesy bus to Orchard Road. The dining options could use more variety, although there is a good range of dishes available. Overall, the hotel offers a fine upmarket experience and a convenient location but with room for improvement in certain areas.
Rooms
7.0
The rooms are smaller than average and can be noisy, measuring about 18 square meters.
Service
9.0
The staff are very polite, professional, and attentive to guests, providing excellent service. There might be price differences for breakfast depending on where it is paid.
Location
8.0
The hotel is located in a very fine upmarket locality but a bit away from the city center, offering a perfect setting for a peaceful stay away from the city crowd.
Dining
6.0
The dining experience could have more variety as there is a limited selection of dishes.
Facilities
7.0
The facilities are good overall, with room for improvement in dining variety.
Derek
United Kingdom,
November
2023
8.2/10
The hotel is snug and cozy, with blackout curtains ensuring a restful sleep even during the day. However, the room is a bit small and lacks a comfortable chair. The service is top-notch, especially during peak times, offering early check-in and assistance with various needs. The location is excellent, close to public transport and away from the hustle and bustle, making for a peaceful stay. The dining options are varied, catering to different cuisines while the facilities are good overall.
Rooms
7.0
The room was comfortable for a stay but a bit too small and lacked a proper chair.
Service
9.0
The service was exceptional, especially during peak times, with early check-in and friendly assistance.
Location
9.0
The hotel's location is fantastic, close to public transport and in a quieter part of Orchard Road.
Dining
8.0
The dining options are diverse, offering a range of European, Asian, and Indian cuisine.
Facilities
8.0
The hotel offers good facilities catering to various needs.
Jason
United Kingdom,
October
2023
5.8/10
My stay at the hotel had its ups and downs. The rooms, although smaller than average, were nice and provided a peaceful retreat from party noise. The cleanliness was a letdown with insects and dust around, but the location away from the city crowd was a plus.
Rooms
5.0
The rooms were nice but not soundproof, and the cleanliness was below expectations with insects crawling around and dust.
Service
8.0
The service was friendly and helpful, making my stay more pleasant.
Location
6.0
The location was away from the noise of the city, giving a peaceful stay, but it was hard to access without a cab.
Dining
5.0
The dining experience had a wide variety but wasn't very edible, leaving room for improvement.
Facilities
6.0
The facilities were adequate but could use some enhancements.
Michael
United States,
August
2023
6.4/10
The hotel might be a bit out of town but the service was pretty good. The location, although a little far from the MRT, was quite central. The dining experience lacked choices for western food lovers, but local dishes were available.
Rooms
7.0
The rooms were on the small side, which was a bit inconvenient with luggage.
Service
8.0
The staff were friendly and accommodating, making my stay pleasant.
Location
6.0
The hotel's location was a little out of the main area, but close to where I needed to visit.
Dining
5.0
Limited choices for western food lovers, but local dishes were an option.
Facilities
6.0
The hotel lacked some basic dining options for guests.
Jack
United Kingdom,
June
2023
7.6/10
The hotel offers small rooms but with great linen, robes, and slippers. They are always ready for early check-in at 0800 Hrs. The service is very courteous, efficient, and cheerful, offering amenities like freshening up in the fitness center. The location is perfect for a peaceful stay away from the city crowd, with convenient access to public transport. The dining options had some variety but could improve in quality. Overall, a stay here comes with positives like clean and comfortable rooms and friendly staff, balanced with room size constraints and dining quality.
Rooms
7.0
The rooms were a little too small for a double/twin, making it a bit cramped, but they were equipped with great linen, robes, and slippers.
Service
9.0
The service was very helpful and friendly, providing efficient assistance and amenities like early check-in at 0800 Hrs.
Location
8.0
The location is good, with a free shuttle bus to a nearby metro station, ideal for exploring Singapore. It offers a peaceful escape from the city crowd.
Dining
6.0
The dining had variety but lacked in quality, although the fresh salmon stood out as a good option.
Facilities
8.0
The hotel facilities are well-equipped and offer essential services for a comfortable stay.
clean
room size
Mary
United Kingdom,
June
2023
7.8/10
The hotel is a little out of town and not near any MRT station, making it less convenient for travelers relying on public transportation. However, it is quite close to Orchard street and the Stevens MRT, providing access to the newest MRT line. The staff are friendly and helpful, offering easy access to various services, though the dining options could be more diverse.
Rooms
8.0
Our room at Novotel was spacious and comfortable, offering a pleasant rest after a long flight. However, transitioning from a Mercure room due to availability issues presented a minor inconvenience.
Service
9.0
The service was efficient, with prompt refill of Nespresso capsules upon request. The staff were friendly and helpful, accommodating various needs.
Location
7.0
The location was advantageous for those visiting specific places or Orchard street, although being a little out of town may not suit all travelers.
Dining
7.0
The dining options, albeit not basic, lacked variety for those looking for Western cuisine or even simple choices like cheese. However, the authentic dishes were noteworthy.
Facilities
8.0
The hotel provides a range of facilities like room service, laundry, and shuttle service, adding convenience to the stay.
friendly staff
limited dining choices
Oliver
United Kingdom,
May
2023
7.6/10
The hotel was convenient for exploring the area on foot, but transportation arrangements are necessary if not in a tourist group. The staff was cooperative and friendly, helping to resolve any issues promptly. The rooms were a bit small for luggage, and additional charges besides the full payment were required at check-in.
Rooms
7.0
The rooms would benefit from a better area for coffee and tea. They were not quite ready upon arrival, and the space was tight for our luggage.
Service
8.0
The staff were helpful and friendly, attending promptly to any concerns we had. However, peak time issues were noticeable during our stay.
Location
9.0
The location was perfect for exploring the neighborhood on foot, away from the hustle and bustle. Easy access to public transport and a courtesy bus to Orchard Road was convenient.
Dining
7.0
The dining experience seemed okay for a one-night stay, but the options could be a bit more diverse. Prices were on the higher side.
Facilities
7.0
The facilities seemed adequate, with necessary services such as room service, dry cleaning, and shops available.
William
United States,
May
2023
6.6/10
My stay at the hotel was a mixed experience. The rooms were comfortable but lacked a decent chair to sit on, and the adjoining connecting doors were not practical. The service was friendly and helpful, although it felt a bit impersonal due to the hotel's size. The location was convenient with access to public transport but lacked a cozy atmosphere. The dining options were average, and the facilities were decent overall.
Rooms
7.0
The rooms were comfortable but needed a better chair and practical connecting doors.
Service
7.0
The staff was friendly and helpful but the service felt a bit impersonal due to the hotel's size.
Location
6.0
The location was convenient for accessing public transport but lacked a cozy atmosphere.
Dining
6.0
The dining options were average, nothing extraordinary.
Facilities
7.0
The facilities were decent overall, nothing particularly outstanding.
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